Taylors Lettings are members of The Property Ombudsman (TPO),  providing a free and impartial service for dealing with unresolved disputes between TPO member agents and consumers who are buyers or sellers or landlords or tenants of residential property in the UK.

The Ombudsman is totally independent of agents reporting directly to the TPO Council which has a majority of non-industry members. The Ombudsman’s role is to reach a resolution of unresolved disputes in full and final settlement and, where appropriate, will make an appropriate award of financial compensation or other action, for example make an apology. Therefore, if you feel that you have been disadvantaged by the action or inaction of a TPO member, you have access to an independent dispute resolution service and can be sure of a fair and reasonable judgment of your complaint.

TPO Membership Certificate

TPO Membership Certificate


Client Money Protection

The security of our clients’ funds is of paramount importance. Our client accounts are regularly tested for accuracy by a Chartered Accountant. In addition, all funds held by Taylors Lettings on behalf of clients and tenants are protected via Safeagent Client Money Protection:

CMP Certificate 2022

Taylors Residential Lettings Limited, Company no. 6002742, Regd Office: Suite 1, Invicta Business Centre, Monument Way, Ashford TN24 0HB